Quality

Allows complete control and monitoring of adherence to quality metrics and processes.

Overview

Quality control, assurance and management are critical, often highly regulated functions within any business. So we designed a specialised module tailored to the specific needs of these quality functions.

The quality module allows you to develop workflows that are exactly aligned with your current quality processes, allowing you to schedule inspections, prepare for audits, manage issues and capture every piece of information you might need in a robust, easily accessible paper trail.

Another key strength of the quality module is the reporting functionality. Our user friendly dashboards and automated report generation and sending allow for better business communications and a streamlined workload.

Key Features

Robust Processes

Our workflow tool allows you to create processes that exactly mirror how you currently work, creating specific tasks with associated individual or team owners, timeframes, reminders and escalations to other individuals or teams should the task not complete on time.

Comprehensive Data Capture

Every interaction an employee or customer has with the business is stored, be that a call, an email, a document, an online chat or an action they take within a process or relating to a contact. This means that a complete picture of any given situation is instantly available for audit.

Bespoke Reporting

Because the Business Suite system automatically captures all the communications, documents and actions relating to a particular process, it is a simple matter of defining your reporting criteria and clicking a button to generate that report.

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